Plus Ace Terms and Conditions

Acceptance of Terms

By registering for an account on Plus Ace, accessing the platform, or using any service we provide, you agree to be bound by these Terms and Conditions in full. If any part of these terms is not acceptable to you, please do not register or continue using Plus Ace.

These Terms and Conditions form a legally binding agreement between you and Plus Ace. They apply to all activities you carry out on the platform — depositing funds, playing games, placing bets, claiming bonuses, and withdrawing winnings. Reading them fully is the most important thing you can do before you start playing.

Plus Ace reserves the right to update these terms at any time. When changes are made, the updated version will be published on this page with a revised date at the top. Continued use of the platform after an update is posted constitutes acceptance of the revised terms.

Eligibility

To register and use Plus Ace, you must meet all of the following requirements:

• You are at least 21 years of age. This is a strict requirement under Philippine gaming regulations and there are no exceptions.
• You are physically located in a jurisdiction where online gaming is legal. Philippine residents are welcome on Plus Ace. Players in jurisdictions where online gambling is prohibited should not register.
• You have not been previously excluded or banned from Plus Ace or any other online gaming platform in a way that conflicts with your ability to register here.
• You are registering for personal entertainment only, not on behalf of another person or as a representative of any business or organisation.
• You are not a current employee, contractor, or immediate family member of a Plus Ace employee, in a role that could give you unfair access to platform information.

Plus Ace performs age verification checks during registration. If at any point we have reason to believe a player does not meet the eligibility requirements, we will suspend the account and request supporting documentation. We take underage gambling very seriously and will report confirmed violations to the relevant Philippine authorities.

Account Registration

Each eligible player may hold exactly one active Plus Ace account. Registering more than one account — whether under the same identity or different details — is a violation of these terms and will result in all associated accounts being suspended and balances forfeited pending investigation.

When you register, you are required to provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address, and a valid Philippine mobile number. Providing false information during registration is grounds for immediate account closure.

You are responsible for keeping your Plus Ace login credentials — your username and password — confidential. Do not share your login details with anyone, including people you trust. If you believe your account has been accessed by someone without your permission, contact support immediately via live chat or email.

Plus Ace may require identity verification (KYC — Know Your Customer) at any point, particularly before processing withdrawals above a certain threshold. KYC documents typically include a government-issued ID and proof of address. These requirements exist to protect you and to ensure the platform complies with anti-money laundering obligations.

Deposits and Payments

Plus Ace accepts deposits via the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank, and Visa/Mastercard debit or credit cards. All amounts are processed in Philippine Peso (₱).

The minimum deposit amount is ₱100. There is no maximum deposit for standard accounts, though high-value deposits may trigger additional verification checks in line with our anti-money laundering obligations.

Deposits made via GCash and Maya are credited to your Plus Ace wallet instantly. Bank transfer methods via InstaPay and PESONet are typically credited within minutes during banking hours. Card deposits are processed in real time. If a deposit is not reflected in your account within 30 minutes of a confirmed transaction, contact support with your transaction reference number.

• Only deposit from payment accounts registered in your own name.
• Do not use borrowed funds, stolen card details, or any payment method that does not belong to you.
• Chargebacks initiated against legitimate deposits will result in account suspension and possible legal action.
• Plus Ace does not charge deposit fees, though your bank or wallet provider may apply their own transaction charges.

Withdrawals

You may request a withdrawal at any time, subject to the conditions below. The minimum withdrawal amount is ₱200. Withdrawals are processed to the same payment method used for your most recent deposit, or to a verified method registered in your name.

Plus Ace does not send withdrawals to third-party accounts. If you request a withdrawal to a GCash number or bank account that does not match your registered details, the request will be declined and you will be asked to complete identity verification before resubmitting.

Standard processing times on Plus Ace are as follows:

• GCash and Maya: Under 5 minutes on average, 24 hours maximum.
• InstaPay / PESONet bank transfers: Within 2 hours during banking hours (8:00 AM – 9:00 PM, Monday to Saturday).
• BDO, BPI, UnionBank online banking: Up to 1 business day.
• Visa / Mastercard: 1 to 3 business days depending on your card issuer.

First-time withdrawals and withdrawals above ₱50,000 may require completion of KYC verification before processing. Our support team will notify you if documentation is needed. There are no withdrawal fees charged by Plus Ace, though your bank may apply standard inter-bank transfer fees.

Bonuses and Promotions

Plus Ace regularly offers bonuses to new and existing players — welcome bonuses, deposit match offers, cashback promotions, free bets, and event-specific rewards. All bonuses are subject to the following general conditions unless a specific promotion states otherwise.

• Wagering requirements: Bonus funds must be wagered a specified number of times before any winnings derived from them can be withdrawn. The wagering multiple is clearly stated on each promotion page.
• Time limits: Bonuses expire if not claimed or if wagering requirements are not completed within the stated time period. Expired bonuses cannot be reinstated.
• Game eligibility: Not all games contribute equally to wagering requirements. Check the specific promotion terms for game contribution rates.
• Maximum bet during wagering: While clearing a bonus, individual bets must not exceed ₱500 or the equivalent unless the promotion explicitly states a higher limit. Bets above this limit during active bonus wagering may be voided.
• One active bonus at a time: Plus Ace accounts may hold one active bonus at a time. Accepting a new bonus before completing an existing one forfeits the previous bonus.
• No cash alternative: Bonus values cannot be exchanged for cash. Only winnings generated after meeting wagering requirements are withdrawable.

Plus Ace reserves the right to withdraw, modify, or extend any promotion at any time. In the event of suspected bonus abuse — including coordinated betting strategies designed to fulfil wagering requirements with minimal risk — Plus Ace may void associated winnings and suspend the account under review.

Gameplay Rules

All games on Plus Ace use certified random number generator (RNG) technology or live streams from registered operators. Game results are final once a round is complete. The outcome recorded by our system at the moment of resolution is the binding result.

Specific rules for individual games — including betting limits, payout tables, and side bet conditions — are displayed within each game before play begins. By placing a bet, you confirm that you have read and accepted the rules for that specific game.

In the event of a technical failure during a game round — such as a disconnection or server error — Plus Ace will resolve the round using the last confirmed game state recorded by our servers. If a complete round state cannot be recovered, the bet will be voided and the stake returned. We do not accept liability for losses caused by internet connection issues on the player's side.

• The minimum bet per round across most Plus Ace games is ₱10.
• Maximum bet limits vary by game and stake level. These are clearly displayed in the game interface.
• Bets placed after a round has officially closed are rejected by the system and not counted.
• All winnings are calculated at the odds or payout rates displayed at the time the bet was accepted.

Prohibited Conduct

The following activities are strictly prohibited on Plus Ace and will result in immediate account suspension, forfeiture of any balance, and where applicable, referral to relevant Philippine authorities:

• Cheating and collusion: Any attempt to gain an unfair advantage through collusion with other players, manipulating game software, or exploiting bugs or errors in the platform.
• Automated betting: Using bots, scripts, macros, or any automated tool to place bets, navigate the platform, or interact with games without direct human input.
• Fraudulent deposits: Using stolen, unauthorised, or fraudulent payment methods. This includes chargebacks on legitimate deposits.
• Money laundering: Using Plus Ace as a mechanism to process funds from illegal sources. We are required to report suspicious financial activity to the appropriate Philippine authorities.
• Multi-accounting: Registering or operating more than one Plus Ace account, whether under the same identity or different identities.
• Bonus abuse: Systematic exploitation of bonus offers through coordinated low-risk betting strategies, using multiple accounts, or any other method designed to extract bonus value without genuine gameplay intent.
• Harassment: Abusive, threatening, or discriminatory conduct toward Plus Ace staff or other players via any communication channel on the platform.

Responsible Gaming

Plus Ace is committed to providing a safe and enjoyable gaming environment. We recognise that for a small number of players, gambling can become a problem — and we take that seriously. The following tools are available to all Plus Ace account holders at no cost, directly from account settings:

• Deposit limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 24-hour cooling period.
• Session timers: Configure alerts that notify you after a set amount of time on the platform.
• Cooling-off periods: Temporarily suspend your account for 1 day, 7 days, or 30 days without permanently closing it.
• Self-exclusion: Request a longer exclusion of 6 months, 1 year, or permanently. Plus Ace processes all self-exclusion requests within 24 hours. During exclusion, your account cannot be reactivated and you will not receive marketing communications.

If you are concerned about your gambling or the gambling of someone you know, we encourage you to visit our dedicated Responsible Gaming page for more information and Philippine-based support resources.

Account Suspension and Closure

Plus Ace may suspend or close any player account at any time, with or without advance notice, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Provision of false or misleading information during registration or verification.
• Instruction from a regulatory authority or law enforcement agency.
• Discovery that the account holder does not meet the eligibility requirements in Section 2.
• Self-exclusion request by the account holder.
• Prolonged account inactivity exceeding 12 consecutive months.

When an account is closed for reasons other than fraud or rule violations, any remaining verified balance above ₱200 will be returned to the account holder's registered payment method within 5 business days. Balances derived from uncleared bonuses are forfeited upon closure. If the closure is due to a rule violation or suspected fraud, the balance may be held pending investigation.

Players who wish to voluntarily close their Plus Ace account may do so by contacting support via live chat or email. Voluntary closure requests are processed within 24 hours.

Intellectual Property

All content on the Plus Ace platform — including but not limited to the site design, logos, game interfaces, graphics, written content, and software — is the property of Plus Ace or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any Plus Ace content without prior written permission.

The Plus Ace name, logo, and all associated brand marks are trademarks of the platform. Unauthorised use of Plus Ace trademarks in any format — including social media, promotional materials, or third-party websites — is prohibited and may result in legal action.

Limitation of Liability

Plus Ace provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to maintain continuous, error-free service, we cannot guarantee that the platform will be uninterrupted, secure, or free from technical defects at all times.

To the maximum extent permitted by Philippine law, Plus Ace is not liable for:

• Losses arising from internet connectivity issues, device failures, or circumstances beyond our reasonable control.
• Any indirect, incidental, or consequential damages resulting from use of or inability to use the platform.
• Losses resulting from unauthorised access to your account due to failure on your part to maintain the confidentiality of your login credentials.
• Decisions made by the player based on information provided by third parties, including tipster services, prediction tools, or unofficial game guides.

Nothing in these terms excludes or limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

Privacy and Data

Plus Ace collects, stores, and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering for an account, you consent to the collection and use of your data as described in the Privacy Policy.

We use your personal information to operate your account, process transactions, verify your identity, comply with regulatory obligations, and communicate with you about your account and relevant promotions. We do not sell your personal data to third parties for marketing purposes.

Changes to These Terms

Plus Ace may amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via the email address associated with their account at least 7 days before the changes take effect, where reasonably practicable. The updated terms will always be published on this page with the revision date clearly visible at the top.

Your continued use of Plus Ace after the effective date of any revision constitutes your acceptance of the updated terms. If you do not accept a revision, you should stop using the platform and contact support to request account closure.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these terms, your Plus Ace account, or the platform shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Plus Ace operates under a valid Philippine gaming licence and complies with all applicable Philippine gaming regulations, anti-money laundering laws, and data privacy requirements. This includes compliance with Republic Act 9160 (Anti-Money Laundering Act) and Republic Act 10173 (Data Privacy Act of 2012).

Contact Us

If you have any questions about these Terms and Conditions, or if you need to report a concern related to your Plus Ace account, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the Plus Ace platform — average response time under 2 minutes.
• Email: support@plusace.asia — we respond to all emails within 24 hours.
• FAQ: Visit our FAQ page for answers to the most common questions about accounts, bonuses, and payments.

When contacting support about a specific account issue, please have your registered mobile number and a brief description of the situation ready. This helps us resolve things faster for you.